Information we collect
When you open or reply to a case, we may collect your name, email address, telephone or WhatsApp number, company details, submitted form answers, messages, attachments and limited technical information required for security and administration.
How the information is used
Your information is used to create and maintain a case record, verify access, notify the responsible brand, send confirmation and reply emails, prevent abuse, and coordinate service delivery across the relevant Emaila Digital business.
Customer access
Cases are accessible through a verified customer account, a one-time email code, or a secure tracking link. Keep tracking links confidential and do not upload passwords, payment-card details or other secrets that are unnecessary for the request.
AI assistant conversations
When a participating business uses an Emaila Desk AI widget, chat messages, optional name and email details, source website information, answer sources and feedback may be recorded so the business can provide responses, improve its verified knowledge and arrange human support. Depending on the agent configuration, selected conversation context and approved business knowledge may be sent securely to the configured AI provider. Database lookups, when enabled, use administrator-defined read-only queries rather than unrestricted model-generated SQL.
Attachments and retention
Attachments are stored outside the public web directory and served only after access checks. Business records may be retained for operational, legal and service-quality purposes. Requests for correction or deletion are considered subject to applicable requirements.
Contact
Privacy questions can be sent to ask@emailadigital.com.